#1 "HVCC Ordering" and #2 "at the Closing Table"

Wednesday, May 20th, 2009

 

To MetLife Approved Brokers

 

"HVCC Ordering"

 

Have you ordered your HVCC via Pronto yet?

If yes, please e-mail me the borrowers name and loan number.

 

Since this is still a rather new system I want to monitor it to confirm all is going smoothly

and if there are any bugs!    we squish them now!

 

"at Loan Closing" 

 

Statements to borrower's for their first payments are running a bit behind

when you're at the closing table please be sure your borrowers have the

 

"Temporary Payment Letter"

handy!

 

(placed on the top of their copies of the closing documents would be wise) this is to be

used in the event they do not receive their statement from MetLife in time for their fist payment.

 

Be sure they know the date their first payment is due, the total amount and that it is

important for them to indicate their loan number on the check when they send it in.

 

It is imperative that your borrower's understand that sending in their mortgage on time is critical,

they are to use the "Temporary Payment Letter" in their closing package. 

Not a bad idea to make a second copy for them ... just in case!

Now Aloha ...

 

Rita Kama-Kimura

Wholesale Account Representative

(808)  275-8006   direct

(808)  864-0520   cellular

 

To maximum communication it's wise to "Reply to All" 

 

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